Twilio Support Ticket Draft

Generated: 2026-05-05

Use this if the Twilio console does not show a specific rejection code/field.

Subject

A2P 10DLC Campaign rejected - request exact TCR rejection code/fields for Campaign SID CMea45a10d77cf4b659889d9920048a7d5

Body

Hello Twilio Support,

My Sole Proprietor A2P 10DLC Campaign was rejected, but the Console only shows the generic message that the campaign did not meet registration requirements and that the A2P Campaign registration with TCR failed.

Can you please provide the exact rejection code, rejected field(s), and reviewer reason so I can correct the campaign before registering a new one?

Details:

• Connected A2P Brand: LEVSMS
• Brand registration SID: BN96a162f44f4e4df3fc2ed654e95cfebd
• Campaign SID: CMea45a10d77cf4b659889d9920048a7d5
• Messaging Service SID: MGdd479ee0d71bf93570d1c8706b003d81
• Campaign use case: Sole Proprietor
• Campaign status: Rejected
• Compliance Registration SID: blank in Console
• External Campaign ID: blank in Console

Submitted campaign description:

User-initiated local information service. Users text commands such as MENU, MINYAN, ZMANIM, WEATHER, PARSHA, or HOLIDAYS to receive public utility information by SMS. Messages are sent only in response to user requests or to users who explicitly opt in.

I am preparing a corrected registration with a public website, privacy policy, terms and conditions, full opt-in workflow, HELP/STOP responses, and updated sample messages. Before I register a new campaign, I want to confirm whether the rejection was caused by one of the following:

• Campaign description too vague
• Missing or inadequate opt-in workflow
• Missing privacy policy / terms and conditions URL
• Website not live or not matching the brand
• Sample messages not matching campaign/brand/use case
• Brand mismatch
• A prohibited or unsupported use case
• Any other specific TCR error code

Please send the specific error code(s), field name(s), and correction guidance.

Thank you,

Sam Treitel

Attach/include if support form allows

• Screenshot of rejected campaign page.
• Public website URL once live.
• Privacy URL once live.
• Terms URL once live.