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Discovery-call discipline (Sam's intro-call playbook)

docs/services/discovery-call-discipline.md · last changed (pre-VM history) · rendered from GitHub master

Discovery-call discipline (Sam's intro-call playbook)

The mindset flip (this fixes "I ran on / didn't know where to focus")

The intro call is NOT where you deliver value or prove yourself. It's where you qualify the deal and set the paid next step. You're interviewing the deal, not auditioning for it. Value = paid. The call = scope + gate.

When you catch yourself wanting to "give a lot in a short time" → that's the wrong instinct firing. Convert every urge-to-give into a question.

The 5-beat call (≤10 min)

  1. Open (10 sec): "Good to connect — walk me through the deal."
  2. Listen. Ask, don't fill. If they stall (like Arsen), silence is your friend — they fill it. Hit your scope questions: revenue? expenses? what are the partners pulling? receivables picture? what do you need from me? one-off or a few?
  3. One taste, then the gate. Demonstrate competence with ONE sharp line ("the way these structure, the numbers usually break on X") — the moment it turns into actual advice, stop: "that's exactly what the engagement covers." (You did this with Rule 5.4 — held the substance. That's the rule, done right.)
  4. Reflect the deal back (shows you got it): "So you need me to confirm the firm's real profitability + the receivables, and help you see the structure."
  5. Gate + close: "I can't quote without seeing the numbers. Send me [X] and I'll spend time and come back with a proposal. Then we talk."

The extractor test (Arsen showed signs)

Using what you know WITHOUT giving it away

You can show expertise with a scoping question that reveals you know the terrain but gives no advice:
- "So I scope it right — are you taking this as a receivables purchase or an equity stake? The ownership side has its own rules."
- That signals you know Rule 5.4 exists, makes them reveal the structure, and costs you nothing. Question = credibility. Answer = the paid engagement.

Where to focus (the answer to "what do I say")

Focus the whole call on two things only: (1) extract the deal facts, (2) land the paid next step. Everything else — capability talk, AI, your background — is rapport seasoning, not the meal. Lead value in one line, land on "send it, I'll scope and quote."

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